Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Customers must initiate a return first by emailing us at hey@coquinaswim.com. Returns sent to us without starting a return will not be accepted. 

To be eligible for a return, your item must be in brand new condition, unworn and unused, with tags & hygiene liners intact. You may keep any marketing stickers you receive in your order.

To start a return, you can contact us at hey@coquinaswim.com

Once you initiate a return, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. At this time, only orders shipped within the USA are eligible for free return shipping. All orders placed outside of the US will see their return shipping costs deducted from their total refund amount. 

Returns only accepted via mail, we will not arrange in person meetings to exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You can always contact us for any return question at hey@coquinaswim.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. We cannot accept returns on items that have been used and are missing their original tags.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hey@coquinaswim.com